Overview

At Stellar Group Research, we are committed to maintaining high standards of quality and customer satisfaction. This Refund & Return Policy outlines the conditions under which refunds, returns, or replacements may be considered.

By placing an order on our website, you agree to the terms outlined below.

Order Eligibility

Due to the sensitive nature of our products and quality control standards, not all items are eligible for return once shipped or delivered.

Returns or refunds may only be considered under the following conditions:

  • The product arrived damaged or defective
  • The wrong item was shipped
  • The product is missing from the order

Non-Returnable Items

For safety, quality, and integrity reasons, the following are not eligible for return:

  • Opened or used products
  • Items not in original condition or packaging
  • Products returned without prior authorization
  • Items damaged due to improper handling after delivery

Refund Policy

If your refund request is approved, the refund will be processed using the original payment method where applicable.

Refunds may take a certain number of business days to reflect depending on your payment provider.

Shipping fees (if applicable) are generally non-refundable unless the issue was caused by our error.

Replacement Policy

In cases where a return is not applicable, we may offer a replacement if:

  • The item arrived damaged
  • The incorrect product was delivered
  • The issue is verified by our support team

Replacement requests must be submitted within a reasonable time after delivery.

Return Process

To request a return, refund, or replacement:

  1. Contact our support team
  2. Provide your order details and issue description
  3. Include supporting evidence (such as photos if applicable)
  4. Await confirmation and instructions from our team

Unauthorized returns will not be accepted.

Inspection & Approval

All returned items (if approved) are subject to inspection before a refund or replacement is issued. We reserve the right to reject claims that do not meet policy requirements.

 

Shipping Costs for Returns

If a return is approved due to our error, we may cover return shipping costs. In all other cases, return shipping is the responsibility of the customer.