At Stellar Group Research, we ensure all orders are processed and delivered in a secure, efficient, and discreet manner. Every shipment is handled carefully to maintain product integrity and customer confidentiality.

Order Processing Time

Orders are generally processed within 24–72 hours after payment confirmation.
Orders placed on weekends or public holidays are processed on the next working day. Processing times may extend slightly during busy periods.

Shipping Methods

We use trusted and discreet courier services depending on destination. Shipping options may include standard international delivery and express services where available. All parcels are securely packaged for safe transit.

Delivery Timeframes

Estimated delivery times vary by region:

  • Europe: 5–10 business days
  • International: 7–15 business days
  • Remote areas: additional time may apply

Delivery times are estimates and may be affected by customs or local courier delays.

Tracking Information

Once your order has been dispatched, a tracking number will be sent via email. You can use this to monitor your shipment and view delivery updates in real time.

Customs & Import Duties

International shipments may be subject to customs checks or import taxes depending on the destination country. Any such charges are the responsibility of the customer. Delays caused by customs are outside our control.

Discreet Packaging

All orders are shipped in plain, unbranded packaging to ensure full privacy. No product names or branding appear on the outside of the parcel.

Lost or Delayed Packages

If a package is delayed or appears lost, please contact support with your order number. We will coordinate with the courier to investigate and resolve the issue as quickly as possible.